Poor Vodacom Service - AGAIN

Dear Vodacom, I have not exhausted all possible channels to get an order resolved. About two weeks ago I placed an order. After a few days I followed up on the order and I was notified that the order must still be confirmed and was escalated to the confirmations department to call me back as the call centre cannot directly put me through to the confirmations department. Days passed once again and I followed up again and it was escalated again. This is not my first issue with Vodacom and I must be honest the level of service is shocking that I am receiving.