LG
Loga G

1 reviews | Active since Aug 2018

09 Aug 2018, 19:23

poor vodacom service after *****

I have subjected to cell phone *****. Vodacom issued a contract to a stranger on my behalf and have no evidence whatsoever that the conducted business by involving me (the stakeholder) I reported to HelloPeter twice and they responded and gave me up to 15 days to provide a reply. They are investigating something and I must wait and pay the price financial with uncer*****y as to whether I will ever be refunded or the debit order stopped. Please Vodacom. I am your customer . Where is your customer focus. You only reply after I beg. This is becoming ridiculous.

Loga Govender

0
Replies (2)
Vodacom
Vodacom's reply09 Aug 2018, 20:55
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2018, 11:27
Official

Dear Client

Please accept our sincere apologies for the delay in this regard. The matter is currently in hand with the ***** Team and priority was requested.

Kind regards

Vodacom Consumer Website Team