Poor Vodacom Service

Vodacom have been utterly atrocious in resolving a fibre issue i have been having for the past 2 weeks. Connectivity has been touch and go and seems to go off at the most inopportune of times. When you call them, then you are informed that there's nothing they can do and no supervisors work on site....they are working from home, very nice as it seems their fibre in their homes works... Additionally, when their technicians get sent out, the wifi returns for a day and goes off again, I clearly asked to whether they would conduct full diagnostics and check all equipment and I was told their fault finding is done in bits and pieces i.e. they come out for what Vodacom thinks the issue is and if that's incorrect a separate ticket needs to be logged....utterly ridiculous!! After numerous calls my wifi still doesn't wrk and I don't trust that it will, im also a vodacom client on the phone side, but they don't have my contact details, despite me holding 2 cellphone contracts, utterly unbelievable and really shoddy.