Poor Vodacom Service (7 day return policy)

Goodday, on Monday, 30 April 2018, we upgraded at the Vodacom Chatz store at Langeberg Mall Mosselbaai. We received a new phone and they transfered data at a cost of R80. They said it google was offline, and gmail could be set up later.. Nothing could be done about the problem, applications and gmail setup only said checking info, and throughs you back to homescreen again. We took thei phone back the next day, Tuesday, 1 May 2018 and they advised that a technician helped us, which stated that the store should not have done a system update while doing the data transfer. SO THIS WAS NOT A FAULT OR PROBLEM ON OUR SIDE... As this is within the 7 day return policy i wanted a new phone, but there is a lot of stories around this. As i am on vacation, i have a lot of inconvenience without a phone that i not only use for personal use but business aswell. Still struggling as the phone needs to be repaired first. It's unacceptable from Vodacom side! This is a brand new, halfday old phone. Technically the phone is still Vodacom's phone. #unhappyclient #badservice #alwayshiddenagendas