Poor Vodacom Service

Very Poor from Vodacom!!!

I asked vodacom to cancel my modem sim, number (******) as it is useless to no signal, I am Paying for a service which is not working or dead slow! they said they will take it up with a higher lever as they must do investigation...

Got a call from (people who did investigation) and told me I am on the border of the vodacom tower, they are planning to build new Towers but these towers has not been built yet, so how does this solve my problem? this is not even the problem, i drove around own testing this modem and its the whole AREA!!

I want this cancelled ! its never been an issue, but since March its been giving issues I even bought a new router still same issue!

ref number ***

Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer