Poor Vodacom Service

<p>In October 2016 I upgrade my contract from a Smart XL to a RED ADVANTAGE package. In November they charge me the old contract. Then In December they charged me for the old contract as well as the new contract. I went to Vodacom Chatz in N1 City where I took out the contract. They phoned the accounts department and explain what happend. Then they log a complaint and said it will take them 30 days to come back to me. After 30 days nothing happend. In this time, no feedback was given to me. So I went back to Vodacom Chatz. They phone again and after they spent 95 minutes on the phone,</p> <p>they gave me a ref number and said the money will be on my next statement of February 2017.</p> <p>The statement came for February, but still there was nothing reflected on my account. So went back to Vodacom Chatz. They phone Head Office account departmend again and spent another 75 minutes on the phone . They told us they have a backlog and the money will be on my next statement for March 2017 . Guess what.... still not on statement, so I went back yet again. They phone again, 100 minutes later and still no answer. We spoke to several people at head office who even gave wrong ref numbers.</p> <p>They are all incompotent and nobody wants to help. They are quick to take your money, but when they make a mistake, nobody cares to solve your problem, and nobdy wants to help you. GREAT CUSTOMER SERVICE.</p> <p>I just want to thank Brandon at Vodacom Chatz for his excellent service, and his willingness to try and help you. This is much more more than what I can say about Vodacom Head Office.</p> <p>I will never recommend anybody to go to Vodacom because we can't complain about there service because there is no service.</p> <p> </p> <p>I would also like to point out the false advertising that is shown on television regarding their service delivery. Vodacom points out that special attention will be given to RED customers, but if this is what absolutely pathetic.</p>