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Kyla S

1 reviews | Active since May 2021

22 Oct 2025, 11:35

Poor vodacom service

Vodacom is a bad service provider. He took out contract's about 6 years ago. Firstly they upgraded my contract without both numbers being upgradeable i had to pay 2 contracts.

We took out a router saying its available in my area its LTE 50mbps speed 1TB Data there is only 3G in my area i can only use 1 device at a time. We are paying R700 per month from November and not even using 200GBs data per month because i can't use 3 devices at a time. When i phoned they told me a technical team will come out to see what's the problem its almost 2 weeks later i phoned again yesterday, there was nothing logged on their side, they told me i should go to vodacom store now they telling me at vodacom we have to book in the router for 2 weeks then when its a network problem we should cancel the contract. No help at all

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Replies (2)
KS
Kyla S's update22 Oct 2025, 14:34
Reviewer Update
Thanks so much for speedy feedback i really do appreciate
KS
Kyla S's update26 Nov 2025, 16:35
Reviewer Update
Good day. The technicians of vodacom phoned me and told me that we can cancel our vodacom and decide if we want Fibre or 4G because Vodacom sold the 5G LTE to us with a Samsung TV voucher and thats the 5G is not available in our area. The technician also said they can't understand why they sold the product to us.. ( we struggle almost one year with slow connection and only one device van stream at a time) paying over R700 a month for nothing

He said that Vodacom will collect the router once they received the router they will cancel the contract without any penalty.

Vodacom phoned us for the Vodacom Fibre and it was installed. i phoned vodacom to cancel the 5G router so they said because of the TV its a problem but they will let me know. More than 2 weeks went by and no feeback from vodacom.

My husband phoned Vodacom today to follow-up, they told my husband we can't cancel at all without penalty and the cancellation penalty is over R10 000? Where should I get that?

Now i must pay Fibre and 5G LTE that i cant use because people at Vodacom don't do their work. I Can't believe vodacom have such bad service these days! Highly disappointed and wont recommend Vodacom to anyone!