1 reviews | Active since Feb 2016
Poor Vodacom Service
This is with regards to an order that has not yet been received.
On Monday 25/03/2019. I contacted the Vodacom online team for assistance with my order. I was advised on that call that the phone would be delivered within 72 hours. Yet nothing came. I then emailed the dladmin team to ask that the delivery address be changed as i won't be at work for the week due to night shift.
Today 01/04/2019 i received an sms confirming that the phone would be delivered to my work address. I then had to contact RAM and spoke to a lovely guy and he then placed a stop on the delivery as i was not at work and would not be able to receive the phone.
I have been trying to get hold of the online team to ask that the address be changed to no avail. You call and then you have to wait 10 mins only for the call to be dropped once someone does answer the call.
Please assist in changing the delivery address. I need the delivery urgently.
Regards a disgruntled customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on ***4 or email *** .
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on ***4 or email *** .
We apologize for the inconvenience.
Vodacom Consumer Website Team.