AR
Audrey R

1 reviews | Active since Jul 2018

23 Jul 2018, 09:20

POOR VODACOM SERVICE

It is unbelievable how Vodacom ****** me from my data i have a WIFI router that comes with 5G NIGHT TIME DATA and 5G DAY TIME DATA, for a few months my data just disappear, when i phone them they always have the same excuse that my phone apps is not restricted for back round data, which is a load of nonsense. How can 650 MB LAST FOR 15 DAYS AND 5G LAST ONLY 6 DAYS? it is impossible and than the lady from Vodacom told me that WI FI routers USE MORE DATA then your mobile phone?This is unacceptable, i don't want this contract anymore and do not know how to get out of it. I'am sick and tired really!!! **********

0
Replies (2)
Vodacom
Vodacom's reply23 Jul 2018, 10:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2018, 08:25
Official

Dear Audrey

Kindly note that we have emailed you for relevant detail to best assists with providing feedback and resolution to your query

Kind Regards

CJ