poor vodacom service!

I took out insurance with vodacom, but the moment i wanted to make use of my insurance, vodacom tells me that i don't have any! And then, i upgraded in November and there is a window period that you have to pay a combined account and after that the previous contract is supposed to fall away. But it never did!! Now suddenly i am in arrears due to we still paying the combined account since then. When we reported this to management, we were promised feedback by Saturday 17 Feb at 10:00. Its currently the 18th and still no feedback. I have 6 contracts with vodacom and this is how they choose to treat me. WILL NOT RECOMEND VODACOM TO ANYONE!! Staff is soo rude and not helpfull at all.