Poor Vodacom Representative Product Knowledge

App**** online for the Powerflex month to month contract Feb 2024. Paid by Credit card as per required. Delivery was done and then started using the sim card and allocated bundles with 2 successful debits as per initial sign up. My account was double debited in April and no one can answer why this is as I was within my data usage as well as reasonable voice call usage.

Its been more than a week with no feedback on why this was double debited and will probably be doubled debited again for the month of June.

According to the customer call center, they cannot pick up my Powerflex contract, only another vodacom contract with is a fixed 24 month contract.

I also sent a Online invoice that I got for the Powerflex purchase as reference and still no one can assist.

How can Vodacom offer a Powerflex product but yet none of their employees have any idea of what this product is or what it entails. Like even the one consultant said that they are not aware of such a Powerflex product, but yet its available on the Vodacom website?

See details below: Transaction details

Confirmation sent to: d***************@gmail.com Order number E*** For number 071660**** Date 02 April 2024 Order 17GB Amount R449.00 Payment method Credit Card

The above payment was debited twice and no one can explain why. And I did not purchase this twice on my side as this is a monthly debit initiated when I signed up.