ZK
Zaheed K
1 reviews | Active since May 2018
05 Jun 2023, 09:55
Poor vodacom online service
I placed an online order for a data renewal package last week. I gave in all the details including the cell number to contact me on. The order is till pending.bi made numerous calls to the call center to query and was told that a note is made on the system to contact me. Still no calls despite me giving them the number to call me on. I requested them to cancel the deal and still not done. I keep getting told that they will call me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Jun 2023, 10:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jun 2023, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZK
Zaheed K's updateReviewer Update
08 Jun 2023, 06:45Please note that the upgrade cancellation still hasn't been done. On Monday I was told that it will take up to 48 hours. Yesterday the after sales team confirmed that the upgrade cancellation still hasn't been done. Please cancel immediately as it is now more than your own promised 48 hours.
ZK
Zaheed K's update08 Jun 2023, 06:45
Reviewer Update
Please note that the upgrade cancellation still hasn't been done. On Monday I was told that it will take up to 48 hours. Yesterday the after sales team confirmed that the upgrade cancellation still hasn't been done. Please cancel immediately as it is now more than your own promised 48 hours.