Poor Vodacom Network reception

It has been 4 days since Sunday 27 Oct 2024 from when we have had no Vodacom signal. Some of our colleagues have tried to go into the container where the Vodacom system equipment is, and it is a ***sty, and sparks flash everywhere if they try to switch anything off to restart the tower. I can not believe that this is acceptable!!! I am truly disappointed that no one has been on-site to address this issue!!!!! Landline number *** or ***

It is now been two weeks since the storm in Skukuza, and we are still experiencing continuous downtime from Vodacom throughout the day. We are expected to pay a full premium each month, yet we do not get half of the service that Vodacom must deliver according to the contracts signed with them. Please assist urgently as this affects schools, online students, work requirements, and personal life. If we need to cancel our contracts and go to other service providers, please indicate the process so we can get on with our lives. Terrible Terrible service from Vodacom!!!!!
We get told it's due to poor infrastructure. Yet, when you travel from Skukuza to Hayziview, there are no Vodacom signal problems. And those areas were also affected by the same storm. So why are we struggling at Skukuza? Vodacom you owe us a proper explanation and restoration of the service you promised to deliver! Our community has been negatively impacted.