Poor Vodacom network and service, Ten days now. No Service, no network and no support.

I have had connectivity problems with my Vodacom fiber, via Frogfoot.From the 6th January up intil now.4 Vodacom technicians tried but failed. Ive spent 400 min of my MTN cellphone time and i am using my MTN data as from 6th. Vodocom said they will come back to me. Well im still waiting. Im not paying R899 THiS month end for a service that does not exit. There is no accountability.And i will reverse payment. I am paying Vodacom.Not Frogfoot and i will not pay frogfoot a call out fee at all if they should feel to make a quick buck. Ive even did a QR scan. The roeter does not exit. Im not pressing any buttons or do the resets ext ive been down that road 4 times with the Vodacom support team. NO SUPPORT FROM VODACOM. I WANT ANSWERS.