Poor Vodacom LTE and customer service

Worst service provider. Supposed to be SA's leader in 4/5g. I cancelled my Telkom LTE Uncapped and Took out a Black Friday LTE Special on the 5th November(Special R229 for 400gb day & 400gb night with a 20Mbps line). The connectivity is poor. I contacted the Vodashop in Lakeside Mall where i purchased the contract and was told Good Luck as they themselves are suffering with this issue for years. My store is about 200m away from the Vodashop. I have called Vodacom for assistance on 082135 on 18 Nov @ 9:46, 24 Nov @ 10:58, 30 Nov @ 11:12, 10 Jan @ 13;34, 14:02, 14:15, 11 Jan @ 12:08, 12:12 & 20 Jan @ 9:29

I was told that technicians would come out or call me. No such luck. I was also told theres only 1 tower servicing a huge area.

I asked if i can cancel the contract as im getting no connectivity or very poor connectivity(0,50Mbps to 5Mbps). I was told that i would have to pay the cancellation penalty. Thid is a 36 month contract. However it is a breach from Vodacom as they cannot provide the service to the client

My FNB Speedpoint had a Vodacom Sim as Sim 1 & MTN as Sim 2. After numerous complaints over a 5 month period with FNB, They changed it to MTN & Telkom. Reason for changing: constant downtime with Vodacom on my Speedpoint.