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Thabiso M
1 reviews | Active since Mar 2019
09 Jun 2021, 10:40
Poor Vodacom Insurance Service
I have just received an sms that my insurance has been cancelled. I have never sent any cancellation request for my insurance and the insurance call center never answers the phone. Can this get resolved.
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Vodacom's replyOfficial
09 Jun 2021, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thabiso M's updateReviewer Update
10 Jun 2021, 12:01Hi, I am still waiting for the call.
I tried calling the insurance number and I was on hold for over 2hours. Vodacom is not improving in that department.
I will need all the money I contributed to this insurance, the service is poor and now they cancelling my policy without my concern.
I tried calling the insurance number and I was on hold for over 2hours. Vodacom is not improving in that department.
I will need all the money I contributed to this insurance, the service is poor and now they cancelling my policy without my concern.
TM
Thabiso M's update10 Jun 2021, 12:01
Reviewer Update
Hi, I am still waiting for the call.
I tried calling the insurance number and I was on hold for over 2hours. Vodacom is not improving in that department.
I will need all the money I contributed to this insurance, the service is poor and now they cancelling my policy without my concern.
I tried calling the insurance number and I was on hold for over 2hours. Vodacom is not improving in that department.
I will need all the money I contributed to this insurance, the service is poor and now they cancelling my policy without my concern.