Poor Vodacom Fibre services

I have a problem with my vodacom fibre line since Monday 30 August 2021 and i reported it. I was promised that they have requested a job card and the problem will be resolved within 24/48 hours. I waited patiently although i was running behind with my deadlines which needed me to use the internet. Iliterally i had to buy data and hotspot from my phone. 48 hours passed with no help, from there on i called numerous times (i spoke to about 5 different consultants) and was promised that my case has been escalated but to no avail. Today it's a Friday 3 September with no help i get and at the end of the month you want your whole subscription amount, what about the five days+ i spent without the services. Stop taking people for a ride, we pay for the services you provide they are not freebies. This is unprofessional and very frustrating. Stop giving people empty promises, your services are very poor.