JK
Joané Kruger
1 reviews | Active since Sept 2019
24 Apr 2020, 12:20
Poor Vodacom Fibre service.
We had our fibre installed on Wednesday, in Secunda. We are still awaiting activation. We called in Wednesday, they said it will be activated and will be ready in about three hours. After 24 hours we called the help line again and they said they will follow up. We are still waiting and it's been more than 50 hours of waiting. We are working from home and it's getting urgent for us to have it. Please follow up. PLEASE FOLLOW UP.
We can't pay from Wednesday but it's not working yet. Thanx
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Vodacom's replyOfficial
24 Apr 2020, 13:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Apr 2020, 13:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team