CL
Cerize L

1 reviews | Active since Mar 2025

26 Aug 2025, 16:09

Poor Vodacom Fibre Service

Fibre router was brought to house on 25 July 2025. Issue with main box was detected outside the gate. To date I have put in 5 requests for a Vodacom technician to come and address the issue. Now at 16:05 on 26 Auguat I am still waiting for the supposed technician that would have arrived at 15:00 to rectify the matter. So much for the so-called appointment made on Sunday by the consultant that called me.

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Replies (1)
Vodacom
Vodacom's reply28 Aug 2025, 07:28
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team