AM
Asanda M
1 reviews | Active since Oct 2020
19 Nov 2022, 11:17
Poor Vodacom fibre service!
My Vodacom fibre line stopped working, I called Vodacom to have it sorted out (Ref SR***) and it’s been more than a week now or being told it’s been ‘escalated’ with zero service being delivered - after a whole week!. I’m surprised on how poor Vodacom is with responding to service request. I’m without fibre yet my monthly bill will be the same as if I have a full service. Just not acceptable!
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Replies (2)
Vodacom's replyOfficial
19 Nov 2022, 11:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2022, 11:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AM
Asanda M's updateReviewer Update
20 Nov 2022, 10:09Good day - there has still been no contact from Vodacom on this matter. I still don’t have wifi!!
AM
Asanda M's update20 Nov 2022, 10:09
Reviewer Update
Good day - there has still been no contact from Vodacom on this matter. I still don’t have wifi!!