Poor Vodacom Fibre Service

I moved to Vodacom Fibre from my previous ISP beginning of September 2022. Since then it has been fault after fault. The last fault middle of October took almost 2 weeks to resolves. Now since late last night I have not had any internet connection. This morning I spend about 45minutes with a technician by the name of Craig who tried to resolve the issue but was not successful. He then promised to call me back just after 8am, which he has not done now at 3.50pm. I Just called again and spoke to an agent by the name Siphosethu, and explained to her that I had an almost 1hour call this morning with one of their agent, who did all sorts of tests switching on and off all the routers and moderms so I just wanted to log on a fault. She bluntly refused insisting on doing the tests again. I explained that i unfortunately do not have enough airtime to go through the tests again. She then just placed me on hold without telling me. After about 4 minutes of holding I then cut the call. And started my HelloPeter complaint that’s when the lady called me back to say she was logging the fault. I have been a Vodacom cellular contract customer continuously for the past 15 years, but my experience with Vodacom Fibre has been very disappointing for the only 2.5months duration. I regret having moved from my previous ISP Vox telecom, whom I never had any connectivity issues. Fault log SR***