Poor Vodacom Fibre Service

I recently moved to Vodacom Fibre beginning of this month on a 24 month contract, and I am regretting the decision already. My fibre line has been down for the 3rd day today. I logged a fault ***-360735 on the first day. As of today, the line is still not working. Not only have I not received any update from Vodacom, but today when I called them again, the call centre agent told me that it says completed on their system. There is no sense of urgency in investigating nor in resolving the issue. I am made to to feel that this is just one of the many other faults that people have logged, and I just have to wait. I rely on this line for both work and family life. In the 6-7 years that I have had this lime, my previous ISPs would scramble to have the issues resolved once a fount had been logged, and I would receive regular SMS and phone updates from both the ISP and Vuma. I am already regretting my decision to move to Vodacom Fibre!

Very disappointed customer!