POOR VODACOM FIBRE SERVICE

I have been experiencing consistent issues with my fiber line for the past two weeks, actually since we got the fiber line, resulting in slow internet speeds and frequent disruptions to my connectivity.

Despite my numerous attempts to resolve this matter by contacting Vodacom Fiber's call center on a daily basis, I have been met with unhelpful responses and empty promises. I have been denied the opportunity to speak to a supervisor or manager, leaving me with no option but to escalate this matter.

I have reason to believe that the issue lies with the router, as suggested by a previous agent who mentioned that the router's lifespan is typically two years. I have even provided a speed screenshot as requested, demonstrating the slow speed I have been experiencing. This issue is affecting my daily activities and productivity, and I am unable to continue paying for a service that I am not receiving.