KS
Kyle S

1 reviews | Active since Apr 2018

20 Apr 2018, 08:48

Poor Vodacom Fibre Service

Amateur fibre service from Vodacom. For one of the largest telecoms service providers in South Africa Vodacom's fibre service is pretty pathetic. All I ask is to be notified as my data cap is being used?!?! It cant be that difficult. Every other data provider in the country provides sms and/or email notification as data is being used up eg. 50%... 90% used etc. Now I have to spend more of my hard earned money on buying extra data to top-up when I could've reduced my usage days ago. Thanks Vodacom!

What is worse is that I am forced to make use of your service in my complex. In most areas when fibre infrastructure is installed consumers have a choice of a few service providers. I've heard the situation might change in the long term future. If Vodacom doesnt up their game ASAP, I am on the first boat out of here!!

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Replies (2)
Vodacom
Vodacom's reply20 Apr 2018, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Apr 2018, 11:25
Official

Dear Mr Kyle Sedman,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad