SM
Shaun M

1 reviews | Active since Mar 2018

22 Oct 2020, 16:05

Poor Vodacom Fibre service!!!!

End of day 4 and fibre still not resolved. Multiple calls to customer service and all the subscribers in Yzerfontein having the same intermittent connection problems. Consultants refusing to escalate it to management which I suppose is indicative of your poor and ****ty service. Call reference number: SR***. I surely hope you never sign up another new subscriber in my town with empty promises of good service. Come the 1st of November you will debit me for my full subscription without service delivery.

0
Replies (1)
Vodacom
Vodacom's reply23 Oct 2020, 07:15
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team