Poor Vodacom Fibre customer care

Good day. I don't know what to do anymore..... Before I moved into the new house I thought about getting internet knowing I have to start studying online and a lot of my business will be done through internet. So I started looking at Fibre deals in middle January 2021. After which Vodacom phoned me to ask me if I'm interested in a Fibre deal, so I thought I'd wait on the line to get a quote. I told the lady from Vodacom that I would think about it and accept when I'm ready. Then I started moving in at the end of January 2021 knowing my time is limited to get Fibre connected. I started looking at other Fibre deals and got another quote from Vox. That's when I decided to accept the quotation from Vox. Upon acceptance I received an sms and email to let me know that my line is ordered and they will notify me before they send Frogfoot to my house for installation. A day after, I received a phone call from Frogfoot asking me to come and install the Fibre line which I also accepted as soon as possible. So I let them install the Fibre. While I were waiting for them to finish I got the confirmation paper and signed the paper so that they could process the standard procedure. I then waited two days to phone Vox to let them know what a good job they have done and to find out when the router will be installed. That's when they told me that they haven't send anyone for installation. And on that note I phoned Vodacom to find out if they did send the same Fibre provider (Frogfoot) to do the installation, and they rep**** "YES". My big issue is that I haven't accepted the quote from Vodacom on any of the given platforms. No signature, no voice recorded acceptance, nothing. Now Vox can't go ahead with their installation because Vodacom will take 30 days to cancel a Fibre line I haven't asked for. I can't start my online studies and I have no platform to work from. I request Vodacom to cancel it immediately.