Poor Vodacom Fibre admin service!

I have completed a relocation application form, as well as app**** for the temporary LTE router 3 weeks ago. They told me it normally take 48 hours to get the temporary LTE router. I am still waiting. I have been in contact with them twice daily, with several different SR numbers and several different operators, and yet, still nothing. Everytime the case is sent to the "Back office"! It seems that the Back office is the new name for the Bermuda Triangle. And the best part of all, is that I am only relocating 5 houses down the street, inside a complex where the complete Vodacom Fibre infrastructure has been done a few years ago already.