RR
Rupert R
1 reviews | Active since Jul 2011
01 Nov 2018, 13:00
Poor Vodacom Fibre
Vodacom build a fibre network in our estate and promised this to be open access. It is still not open access! The service on the Vodacom network is also horrible with content drops in the network which is extremely frustrating. Calles logged to the call centre takes forever to get resolved and no feedback is provided.
My internet connection is again off and the call centre tells my they can't escalate the call!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Nov 2018, 14:05Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2018, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Nov 2018, 16:30Dear Rupert,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that technicians are on your site today. Please let us know if you still require further assistance thereafter. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that technicians are on your site today. Please let us know if you still require further assistance thereafter. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Vodacom's reply07 Nov 2018, 16:30
Official
Dear Rupert,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that technicians are on your site today. Please let us know if you still require further assistance thereafter. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised that technicians are on your site today. Please let us know if you still require further assistance thereafter. Regards Ashwin AbdurahmanConsumer Website Team(SA)