AR
Aubrey R
1 reviews | Active since Feb 2014
05 Aug 2021, 15:34
Poor Vodacom fiber service
I have a 40g uncapped fiber line. Last week it was off for 4 days and this week it is again already off for 4 days and no communication as to when it will be repaired. I must phone them everyday to follow up and then the answer is they are looking into it . This is extremely poor service and is not expected from a big company like vodacom. The 2 SR numbers are *** and ***
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Vodacom's replyOfficial
06 Aug 2021, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Aug 2021, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team