POOR VODACOM FIBER SERVICE

Item: Vodacom
Rating: 1
Author: RENE P

Good Day

I would like to express my disappointment in Vodacom`s Fiber service. On the 9th of March when I got home My fiber was offline. Phoned them and was told it will be on in the next 2hours, 2hours passed still no service. Logged a request on their app ***-307573 Still no response.

Phoned 4 times yesterday with no results now I have to wait 48 hours before they can investigate anything. Tried resetting the router remotely NO SERVICE.

This is not on, they expect payment month end but there is no service for the last 3 days? I WANT ANSWERS

Very disappointing Rene

Helpful (0)

Replies (3)

Vodacom's replyOfficial

11 Mar 2021, 06:55

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply11 Mar 2021, 06:55

Official

RENE P's updateReviewer Update

11 Mar 2021, 08:01

Good Day Vodacom

I need this sorted

Thank you

RENE P's update11 Mar 2021, 08:01

Reviewer Update

Good Day Vodacom

I need this sorted

Thank you

RENE P's updateReviewer Update

11 Mar 2021, 16:47

Good Day

And again no feedback. Vodacom I need answers. No one phoned me. Empty promises

RENE P's update11 Mar 2021, 16:47

Reviewer Update

Good Day

And again no feedback. Vodacom I need answers. No one phoned me. Empty promises