Poor Vodacom experience yet again.

I have had very bad experiences with Vodacom in the past. Sadly they haven't improved. Their efficiency and communication falls below zero on the scale. We have a premium 100mbs fibre service from vodacom. I was sent an email two weeks ago thanking us for being wonderful customers and telling us that our line speed had been upgraded free of charge as from the 4th August. It was not! I have contacted their support many times (as in more than 10 times) . I have been told on a few times that the service HAD BEEN UPGRADED to 200mbs but it has not. I have sent them screenshots of speedtests 4 times. It had been escallated on their side to a lady by the name of "Nash". She no longer communicates with me. I am frustrated and disgusted by the poor service and inefficiency of Vodacom yet again. Afrihost are offering the upgraded 200mbs line speed on the same fibre as Vodacom at a cheaper price and no FUP as far as I am able to ascertain. It seems that my best option may be to change isps to Afrihost in order to resolve this debacle. Why promise something when you cannot provide it? Make every effort to stay away from Vodacom as an isp and you will not have the frustrations. It is really easy to see why vodacom has tens of thousands of complaints and a one star rating on hellopeter!