CM
Cliff M
1 reviews | Active since Apr 2020
17 Dec 2020, 12:31
Poor Vodacom data service
The data speed of their 3 and 4G network in Hartenbos Heuwels has deteriorated from acceptable to terribly slow over the past few weeks. Data speed tests indicate between 0.05 to 0.19 Mbps download speed, it is normally at least 2.5 Mbps I tried calling the call centers, the service is disgusting.
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Replies (2)
Vodacom's replyOfficial
17 Dec 2020, 13:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2020, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Dec 2020, 15:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Dec 2020, 15:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided, your query has now been resolved. Regards Consumer Website Team
Best regards,