Poor Vodacom Customercare

Sick of Vodacom for all the promises! Construction workers worked on our Vodacom tower for 2 weeks. Outside Bela-Bela Limpopo next to N1 High-way and on the corner of the R516. I had the beste 3G network. Was told that they upgradeing the tower toe a beter network. I starting to pick up 4G bud mostly 3G. Everyone on Vodacom started getting problem white the network. (loosing signal, and from 3G we running now on EDGE. don't pick up 3G network. I logged 5 request to Customerscare on the 1 of March. Ref: ***. Was told that take 24/48H to get a respond. Today is the 17 of March and no feedback. I keep on calling Vodacom for answers. No one is willing to help us, but just logging a new request! I called last Friday for answers. I spoke to Waly. He told me that I will get 4G and it will be up and running the 14 of March. I still run on EDGE. Ref for Call (***) I Want answers on the network and what upgrade was done by the tower? Way don't I have 3G connection? Where's the LTE like Vodacom sed? For all this nonsense and lies I'm requesting a FREE value added extra 1GB of data from Vodacom on the roaming time of my contract to apologize and toe keep me as a Customer!