Poor vodacom customer service

We moved to the house next door. So I was told by the vodacom employee on the other line to cancel my existing fibre package and start a new one. So i did. I was told this would be faster than moving it. It has been more than a month and vuma dont even know about the order for installation. Im currently working from home and need my internet otherwise I wont get paid. Its been a week of no internet which means no pay for me. Very unhappy. I have called them more than 5 times