NP
Nabila P
1 reviews | Active since Jun 2021
26 Jun 2021, 17:09
Poor Vodacom Customer service
Make contact via every possible platform available, telephone(get transferred from department to department, asked the same list of questions by every department, reply "will escalate the matter" ) , online website(Error) , e mail(asked the same list of questions as telephone agent, reply *unable to assist due to technical issues") , twitter ("How can we assist you?" ,ask the same list of questions as above to platforms, reply "Please be advised that, our team look at this and advise."
3 months same error.
Not one person can give a simple answer???
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Jun 2021, 09:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Jun 2021, 09:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NP
Nabila P's updateReviewer Update
27 Jun 2021, 10:06Martha Gadebe E Service Team
Ref 0029Ha***MNXWH9D
Due to technical issues, I am unable to contact you. I apologise for the inconvenience. Provided numbers to call
Call numbers provided, transferred thrice.
Michelle Telesales Manager
No Escalation, as no ref logged on the system ,provided an incorrect e mail address ***
Arlene Social media Team
No Escalation, as no ref logged on the system , provided an e mail address to contact ***.
Tobi Chabot
Is there anything else I can help you with?
Log a fault
No response
Nomhle Ncubukezi E Service Team
Ref 0029QaGDVV3DB97CW
Your email has reached us outside our business hours, we srs unsble to make contact with you. More numbers to contact.
Ref 0029Ha***MNXWH9D
Due to technical issues, I am unable to contact you. I apologise for the inconvenience. Provided numbers to call
Call numbers provided, transferred thrice.
Michelle Telesales Manager
No Escalation, as no ref logged on the system ,provided an incorrect e mail address ***
Arlene Social media Team
No Escalation, as no ref logged on the system , provided an e mail address to contact ***.
Tobi Chabot
Is there anything else I can help you with?
Log a fault
No response
Nomhle Ncubukezi E Service Team
Ref 0029QaGDVV3DB97CW
Your email has reached us outside our business hours, we srs unsble to make contact with you. More numbers to contact.
Roshan Social media Team
Ref ***
Job escalated
3 months, same error, not one person can advise on error?
Is there anyone who can actually assist?
Ref ***
Job escalated
3 months, same error, not one person can advise on error?
Is there anyone who can actually assist?
NP
Nabila P's update27 Jun 2021, 10:06
Reviewer Update
Martha Gadebe E Service Team
Ref 0029Ha***MNXWH9D
Due to technical issues, I am unable to contact you. I apologise for the inconvenience. Provided numbers to call
Call numbers provided, transferred thrice.
Michelle Telesales Manager
No Escalation, as no ref logged on the system ,provided an incorrect e mail address ***
Arlene Social media Team
No Escalation, as no ref logged on the system , provided an e mail address to contact ***.
Tobi Chabot
Is there anything else I can help you with?
Log a fault
No response
Nomhle Ncubukezi E Service Team
Ref 0029QaGDVV3DB97CW
Your email has reached us outside our business hours, we srs unsble to make contact with you. More numbers to contact.
Ref 0029Ha***MNXWH9D
Due to technical issues, I am unable to contact you. I apologise for the inconvenience. Provided numbers to call
Call numbers provided, transferred thrice.
Michelle Telesales Manager
No Escalation, as no ref logged on the system ,provided an incorrect e mail address ***
Arlene Social media Team
No Escalation, as no ref logged on the system , provided an e mail address to contact ***.
Tobi Chabot
Is there anything else I can help you with?
Log a fault
No response
Nomhle Ncubukezi E Service Team
Ref 0029QaGDVV3DB97CW
Your email has reached us outside our business hours, we srs unsble to make contact with you. More numbers to contact.
Roshan Social media Team
Ref ***
Job escalated
3 months, same error, not one person can advise on error?
Is there anyone who can actually assist?
Ref ***
Job escalated
3 months, same error, not one person can advise on error?
Is there anyone who can actually assist?
NP
Nabila P's updateReviewer Update
29 Jun 2021, 19:15Days gone by, still no service. Vodacom Customer service just gets worse!!! /
NP
Nabila P's update29 Jun 2021, 19:15
Reviewer Update
Days gone by, still no service. Vodacom Customer service just gets worse!!! /
NP
Nabila P's updateReviewer Update
01 Jul 2021, 06:28@Vodacom another day gone by, still no response
NP
Nabila P's update01 Jul 2021, 06:28
Reviewer Update
@Vodacom another day gone by, still no response