HB
Henry B
1 reviews | Active since Oct 2019
20 Oct 2019, 22:50
Poor Vodacom customer service
I have been trying via email (because I do not trust Vodacom's recorded responses) to get Vodacom to contact me in New Zealand regarding their use of my Vodacom airtime instead of my data , when I use Google maps or Whatsapp or Facebook. The email responses from 14 October 2019 to 19 October 2019 gave me a ref number every time , but no service . 0021XaESVU36V5XS, 00220aETABWP0ENR,00220aETABWPJVHT,00220aETABWPK00A,00220aETABWPK02Y,00220aETABWPK04P,00223aETHWKV014N - these are all the ref numbers but no-one from Vodacom has contacted me.
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Replies (2)
Vodacom's replyOfficial
21 Oct 2019, 11:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Oct 2019, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Nov 2019, 11:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Hello Peter Team and assist with your query.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Hello Peter Team and assist with your query.
Regards,
Consumer Website Team
Vodacom's reply04 Nov 2019, 11:28
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Hello Peter Team and assist with your query.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by our Hello Peter Team and assist with your query.
Regards,
Consumer Website Team