Poor Vodacom customer care service

I will strongly advise anyone to reconsider before entering into a Vodacom cell phone contract. It is not the first time that they provided us with terrible service or no service at all. On two consecutive occasions we were treated very unprofessionally. My husband changed his contract to a prepaid contract a month before it expired (after tree phone calls and 45 minutes). After that month he stopped by a Vodacom shop to confirm that it is on prepaid and they had no record of this request. He stopped by the same Vodacom shop on a daily basis and only after a further three weeks they found the recording where he cancelled his contract and promised that they will rectify his account as he was debited an extra month. Still waiting to see if that is going to happen. I phoned Vodacom to change my contract to prepaid on 28 December as it already expired. After more than 20 minutes trying to explain/justify my decision I was informed that I need to give a month notice and that my contract will be on prepaid from 1 Feb 2021 (no problem). That same afternoon my contract had been suspended for no reason! I could not make or receive any calls! I tried to phone this morning numerous times for assistance but did not receive any. I was being transferred from department to department but no one could give me a reason as to WHY? and eventually I was disconnected while being put on hold. What am I supposed to do???????