NK
Noleen K

1 reviews | Active since Sept 2019

01 Nov 2024, 08:30

Poor Vodacom coverage and lip service

I complained before on Hellopeter about poor signal due to minimal coverage in Fairview Golf Estate, Gordon's Bay, Western Cape. Client services contacted me, acknowledging their problem of not enough towers in our area, but ensured me they are erecting more towers as soon as in the next 2 months. This was 6 months ago and yet no progress. We are all looking at changing to other service providers as we're paying good money for no service.

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2024, 10:07
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team