Poor Vodacom Billing and Refund Experience

I recently had a concerning experience with Vodacom's refund process. After encountering billing issues, Vodacom committed to refund me within the next 3-5 business days. Unfortunately, this commitment was not honored, and my ticket (SR***) was resolved without my confirmation or refund. My expectation was clear - a prompt refund as promised. However, despite their assurance, I found myself left without the funds I was owed, and no confirmation or update was provided until I made another follow-up. This experience was both frustrating and disappointing. Vodacom needs to improve its commitment to fulfilling promises and ensure that customers receive the refunds they are owed. I urge others to share their experiences and hope that Vodacom will take this feedback seriously and rectify these issues.