EB
Etienne B
1 reviews | Active since Dec 2022
17 Dec 2022, 18:16
Poor Vodacom and NextFibre
A vodacom Agent fron Next Fibre sold a month to month contract for internet serivces, it was supossed to to be active in 4h00's on 1 December 2022, on 7 December we for still not connected. We tried to cancel, now they do not want release our fibre line to Vumatel. No one in Vodacom and Next fibre are willing to assist in resolving this issue. Be careful of this two companies
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Vodacom's replyOfficial
17 Dec 2022, 20:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2022, 20:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EB
Etienne B's updateReviewer Update
17 Dec 2022, 21:24Please do not ask consultants to give me a call, as they can not assist, nor there supervisor, or managers, i am waiting for them to respond, the customer service manager were supposed to call me 7 days ago.
Please ask your CEO to contact me.
Please ask your CEO to contact me.
EB
Etienne B's update17 Dec 2022, 21:24
Reviewer Update
Please do not ask consultants to give me a call, as they can not assist, nor there supervisor, or managers, i am waiting for them to respond, the customer service manager were supposed to call me 7 days ago.
Please ask your CEO to contact me.
Please ask your CEO to contact me.