POOR VODACOM ADMINISTRATION

One 25 August 2017; I received a call from Vodacom stating that my account is in arrears and I told them I dont have any contract with Vodacom. The lady I spoke to stated that I need to send affidavit stating that I don`t have a contract with Vodacom and a copy of my Identity Document to the Pinetown branch(Pinecrest). I went to a Vodacom store(Pinecrest) and they did not show me this account.The lady that assisted me said I should give them the affidavit and copy of ID and he will call me within a week. I did as requested and provided him with ID copy and affidavit. To this day - I received no call from the store.and I was not provided with a reference number either. On the 22nd of January 2018 I received sms stating that they have handed my account to the debts collectors and there was also debts collectors details and I then phoned the number and they confirmed that they were instructed to take legal actions against me. The lady who assisted me advised me to resend affidavit and my ID copy to her so she can send to their client(Vodacom) but I have not heard anything from them.