POOR UPGRADES

Good Day

I visited the Vodacom website to do upgrade on my existing contract with was on SMART M package ( older package that been expired). On 2018/08/20 With live chat when logged in, I requested a custom quote for my contract, The person then told me to get to ********** . I received the quote on 21st quote 1- ********** ********** .

This was for Huawei P10 Mate Pro on Smart S+ Contract with additional promotional 2GB data monthy (which was already been app**** - promotional data app**** 24/08/2018 - when I phoned first time to enquire about upgrade) .

I have send through an email stating the approval of requested contract upgrades to ********** and ********** on 24/08/2018

However every time I phoned they seem to have cancelled my request. This would be the 3rd time in less than 2 weeks that Vodacom has terminated my request without proper communication and indication.

On the 28th sms notification of process was send to me : 1- ********** **********

Today (31st) as I expected my phone to have arrived... I was told my request been cancelled again!!!

Vodacom upgrades simply told me to phone ********** , The person said she cannot give me response whom cancelled my upgrades nor is any supervisors on call as they all left... This was at 4pm

Number in question : **********

WHAT IS GOING ON....