Poor upgrade service (personal as well as business contracts)

I have been a customer of Vodacom for the past 15+ years, both personally and more recently as a business client as well. I decided to switch operators because I was being offered a better deal so I called their cancellation department (4th of May2018) and was asked to consider staying if they matched the deal. I agreed to this and went through the process of getting as close to their competitor's deal as they could (still fell a little short but decided to take the deal in-spite of this due to my time with Vodacom). The operator told me that they will phone me back on the following Monday (7th of May 2018) and confirm the details and the shipping address. I just gotten off of the phone with them finally after having them put the phone down on me 4 times, apparently the consultant did not record the deal on my profile that he had me agree too on the 4th and will now have to wait yet again for them to get back to me. Doubtful! I have recently opened a new company that is already employing 26 staff and was looking to give each of them a contract phone for work, all I can say about this now is that I will not be going trough Vodacom for my business or my personal contracts any more!