1 reviews | Active since May 2015
Poor upgrade Service and communications
Poor service. I was called amost everyday and harassed to upgrade. During work hours, after hours and then when you decide okay lets upgrade then you have to stay on the phone for an hour to fight for the beat package possible. After i was promised and again and again asked over and over are you sure we can proceed and that your order was complete and approved, i had to phone in almost a week later to hear that someone canceled my order. No one from Vodacom has phone me to ask if i recieved my phone or no one will call to hear if everything is still on course. But when they want you to upgrade they will call you 4 to 8 times a day. I have asked that a supervisor call me after i called in myself to find out whats going on, srill no responds or call from Vodacom. I am flabbergasted about the poor after service from Vodacom, but when they call you non stop to upgrade then they can call. Poor after service from Vodacom management and supervisors for not following up to make sure you order was successful. Think twice before you upgrade because the service afterwards is shocking.
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Looks like they don't care about customer service.
1 week and 2 day now and still my problem is not resolved, and Vodocom doesn't know why... eish.
Swak, flippen swak
Looks like they don't care about customer service.
1 week and 2 day now and still my problem is not resolved, and Vodocom doesn't know why... eish.
Swak, flippen swak
