JL
Jeremy L
1 reviews | Active since Jun 2019
06 Jun 2019, 13:58
Poor upgrade service
I have upgraded online on 1 June and delivery was promised on 4 June. Called vodacom on 5 June and they said they were out of stock. No response till date yet.
When I upgraded online the device showed “IN STOCK”. Don’t understand why you advertise available stock if there is none available ... ????
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Jun 2019, 14:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jun 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2019, 11:09Dear Jeremy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the ETA on the devices you have upgraded to. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the ETA on the devices you have upgraded to. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Jun 2019, 11:09
Official
Dear Jeremy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the ETA on the devices you have upgraded to. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the ETA on the devices you have upgraded to. Regards Consumer Website Team(SA)
Best regards,
JL
Jeremy L's updateReviewer Update
07 Jun 2019, 11:22Thanks Vodacom for taking the time to call me back and explain the situation regarding my upgrade. We do not always know the inside-outs of what is happening behind the scenes and after your consultant took me through the steps I have a better understanding now.
It is not a Vodacom issue but a shipment issue from the supplier. Thanks for the exceptional help after my concerns were raised.
It is not a Vodacom issue but a shipment issue from the supplier. Thanks for the exceptional help after my concerns were raised.
JL
Jeremy L's update07 Jun 2019, 11:22
Reviewer Update
Thanks Vodacom for taking the time to call me back and explain the situation regarding my upgrade. We do not always know the inside-outs of what is happening behind the scenes and after your consultant took me through the steps I have a better understanding now.
It is not a Vodacom issue but a shipment issue from the supplier. Thanks for the exceptional help after my concerns were raised.
It is not a Vodacom issue but a shipment issue from the supplier. Thanks for the exceptional help after my concerns were raised.