Poor Upgrade Service

<p>I phoned the upgrades line on Sunday 20/11/2016 and a lady assisted me with the upgrade, advised me that the confirmations dept will phone me within 24hrs. On Tuesday, I phoned and spoke to a Tshidi that advised me that she cannot find the upgrade on the system. She reprocessed the upgrade and advised me again of the 24hrs for the confirmations dept to phone me. On Wednesday, I phoned after I gave them 24hrs, and spoke to a Curtious (hope it's spelt correctly), he advised that he can see an open upgrade but no quote was generated. He then generated a quote and said he will escalate the matter to his team leader. Later on Wednesday, I phoned to enquire about the progress and spoke to a Sifiso, who also said he will escalate it to his team leader. I was put on hold during this time and after a while he confirmed that it was escalated and that I can expect a phone call anytime now. On Thursday, I phoned again, spoke to Thandeka, explained my situation and again was put on hold for it to be escalated to the team leader. I was then informed that an email was sent to confirmations to give me a call. Can confirmations just phone me already please??? Why should I be waiting 4 days for a simple phone call that was originally promised to happen on Monday???</p>