LJ
Luvuyo J
1 reviews | Active since May 2015
06 Nov 2019, 14:36
Poor Upgrade service
I upgraded my cobtract last month and delivery never took place, when i called i was told about double deals system issues and my order cancelled. Nobody told me that. A friendly lady assisted me to process the order again and i was contacted by the confirmations department to say it went through and delivery will take place but today i am told the order is still pending.. what service is this? Can i get these devices delivered by friday or cancel the order completely!
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Replies (2)
Vodacom's replyOfficial
07 Nov 2019, 07:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LJ
Luvuyo J's updateReviewer Update
07 Nov 2019, 17:11Its been over 24 hours since the review and i have not received communication from Vodacom sales as per above reply.. its clear i wont have my devices by tomorrow therefore please cancel the deal.. am sure other networks will do better!
LJ
Luvuyo J's update07 Nov 2019, 17:11
Reviewer Update
Its been over 24 hours since the review and i have not received communication from Vodacom sales as per above reply.. its clear i wont have my devices by tomorrow therefore please cancel the deal.. am sure other networks will do better!