Poor (Upgrade) Partnership - Vodacom / Samsung
Upgrade Order *** Status: "Order Processed"
1 month (... and counting) later no progress & neither can anyone at Vodacom Support even try and expedite this for me in any way. Apparently, "...the stock availability issue resides with Samsung so I just have to wait "
As a contracted Vodacom customer for decades; to be advised to basically wait inevitably... really???
Let's not start with the shameful system-based "support responses" obtained from all digital support channels engaged with.
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Vodacom's replyOfficial
03 Dec 2024, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2024, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team