Poor Upgrade Experience at the IStore

<p>Normally doing an upgrade is quick and easy. After taking almost 3 hours to complete the upgrade I was relieved to leave with my new phone. However the poor service did not stop there: I paid an amount upfront for the phone so that I can pay lower monthly subscription fees. But now Vodacom is adding this amount of R3500 to my account as well??? After numerous visits and queries at the IStore in question, the problem is still not resolved. If Vodacom cannot properly support this service through the IStore they should immediately stop offering it. Excercise CAUTION before upgrading with Vodacom through IStore.</p>