Poor Unprofessional Service from Vodacom

Item: Vodacom
Rating: 1
Author: Dan P

<p>I ordered a new line online on 8 August on Vodacom website but the request was never processed so I called again on 11 August and the request was reprocessed. I called again on 14 August to check on the order and apparently the request was cancelled on the 11 August? No followups from Vodacom, no feedback, no apology. Extremely poor customer service from a company which prides itself on customer service.</p>

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Aug 2017, 15:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Aug 2017, 15:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's replyOfficial

15 Aug 2017, 12:36

Dear Mr Panday,

Your matter has been addressed.

Regards,

Cassandra

Vodacom's reply15 Aug 2017, 12:36

Official

Dear Mr Panday,

Your matter has been addressed.

Regards,

Cassandra

Dan P's updateReviewer Update

17 Aug 2017, 15:21

Hi, The device is faulty. I have not been ablel to use it since purchasing the device. I will have to book it into the repairs centre and wait for a new/repaired device. I do not expect to billed for the device this month.

Dan P's update17 Aug 2017, 15:21

Reviewer Update